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| For questions about an order you have placed at www.rockymountaingrow.com please contact us at: orders@rockymountaingrow.com or at: Rocky Mountain Grow Atn. Orders Dept. 9195 W. Euclid Ave. Littleton, CO 80123-3330 THIS IS A SHIP TO ADDRESS ONLY! For any other inquiries, questions or comments please contact us at : customerservice@rockymountaingrow.com Rocky Mountain Grow Policy's & Order Information Rocky Mountain Grow take ours customers privacy seriously. We will not give out or sell any of our customers information. All orders placed on Rocky Mountain Grow are safe and secure. All orders are confidential and discreet. Our customers are very important to us and so is their information. All payments that go thru PayPal are safe and secure. All orders are subject to a final approval before being sent out. Orders can take up to 5 days to process but most orders will be processed in 24-72 hours after the order is received. If you have a problem with your order or have a billing question please contact us at orders@rockymountaingrow.com No Returns after 15 days upon receipt of order. No Returns on electrical items, trays, or special order items. No returns without original receipt. Returns are only accepted if returned with a Return Authorization number. You must contact us first at orders@rockymountaingrow.com to get a RA number if you would like to make a return. Please give us a detailed reason about your problem or why you want to return your product or products. For faster service we will need your name, phone number, address and order number. We will not accept any returned shipments without an RA number! A 25% restocking fee will apply to all returned merchandise. No refunds or cancellations on orders after shipping. All Advanced Nutrients products that have been opened or used cannot be returned and no returns on any other products products that have been used or altered in any way! Refunds will only be given if we feel the products returned have not been opened, used or altered in any way. Rocky Mountain Grow does not give refunds on shipping charges! Return shipping and insurance charges are the customers responsibility. Rocky Mountain Grow does not condone the use of items in our site for illegal use therefore Rocky Mountain Grow will not give any advise for items in this site if it is used for illegal activities. Yahoo Privacy Policy PayPal Privacy Policy Rocky Mountain Grow Shipping & Billing Information All items shipped by Rocky Mountain Grow are packaged discreetly, shipped by ground and are insured. A $5.00 U.S. Insurance, Packaging, and Handling Fee is added to all orders. Sorry we can not ship to a P.O. BOX. Some items that are shipped from our suppliers directly to our customers might not be packaged discreetly. Rocky Mountain Grow does ask our suppliers to package orders discreetly if they are shipped to our customers but that is all we can do. If the supplier ships orders to our customers non discreet we are sorry but there is nothing we can do about it since the item is shipped from a 3rd party. As of right now we only accept PayPal for payment option on this Website. If you would prefer to place an order and pay with cash or money order please contact us at: orders@rockymountaingrow.com SORRY BUT ROCKY MOUNTAIN GROW DOES NOT ACCEPT CHECKS! All orders will be shipped out once payment has been received and cleared! If you have questions about shipping or billing please contact us at: customerservice@rockymountaingrow.com. If you have a question about shipping and billing on your order please contact us at: orders@rockmountaingrow.com. We will need your order number, the problems or questions you have, and contact information so we can get a hold of you asap! None of our customers personal information is sold or givin out. It is all private and confidential. Rocky Mountain Grow does not store any of our customers credit card information so it cannot be stolen and used for fraud. |
